I’ve been helping magicJack users for the past couple of years. To the extent that I’m able, I respond to anyone who sends a request via the “Contact Me” link on my web page (click on my name, above). I’ve had literally hundreds of folks write and ask questions about problems they’re having with their magicJack – and I’ve never had anyone with a problem remotely like your phantom calls. Drop me a note with the details – perhaps we can sort out the problem.]]>
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You are now chatting with ‘Conrad’
Your Issue ID for this chat is LTK11153037834644X
Conrad: Hello, how may I help you?
Conrad: hello there Benjamin
Conrad: how are you today?
benjamin: hi magic jack message 11 waiting on response . see last nights message and still no response going on three weeks.
benjamin: see below
Conrad: Please wait while I check that for you
benjamin: this was message ten
benjamin: Please wait for a site operator to respond. You are now chatting with ‘Kevin’ Your Issue ID for this chat is LTK11153037329656X Kevin: Hello, how may I help you? benjamin: yes hello I have been waiting for review tech for more than two weeks now. And since I have been ignored and stopped from ordering a montreal number I am now suing for damage and interest including my money back. I have called the better business bureau and will be filling by morning for fraud and bad business with magic jack,. who has no way to be contacted other than online tech support. magic jack has stopped me from purchasing due to review induced on me and paralised my international corporation from operating now costing me to lose 3 offer on multi million dollar properties. and the loses incured are above 900 000$ Kevin: Thank you for addressing your concern. Let me assist you regarding this one. Kevin: Please wait while I check that for you benjamin: everutime i contasct tech i am told to wait for an email that has not come and ruined my business . even when trying to purchase with a usa or canada credit card from canada or uisa I was told to wait for a ghost. benjamin: host Kevin: Totally understood. Kevin: I’m gonna need to double check. Kevin: One moment please… benjamin: I have suiffered utter negligance and offer you resolution till morning and will finalise with the better business bureaus of montreal florida and toronto. Kevin: I understand. benjamin: my accoutn ios firstname.lastname@example.org montreal device. see notes. Kevin: Got it. Thank you. benjamin: I am contacting you to ask you so as I may include this in my report. Kevin: All right. benjamin: is there a head office i can contact as I have not and cannot find it and now i want to know if you can provide it or is this company a fraud. benjamin: for those whoi go under review Kevin: I understand you, Benjamin. Kevin: Please hold as I am double checking on your account. benjamin: i do have 3 other accounts working but since 1 device for montreal is under review i have been told to not be in function this is purposterous. benjamin: ok i am holding Kevin: Thank you very much. benjamin: benjamin elbaz JP morgan director of exit strtegy department Kevin: Got it. Kevin: Thank you. benjamin: please provide me head office full contact info. number name and ceo including director of operations. please Kevin: One moment please… benjamin: yes thank you i will hold Kevin: All right. Kevin: Thank you for patiently waiting, Benjamin. As I have double checked it here on our end. Your account is under review and as of the time being you may not be able make purchases from your account. However, I’m thanking you because you immediately contacted us regarding this one. And because of that I will make a report and I will pass this to the upper management and as soon as they receive my report they will immediately resolve this matter for you. You don’t have to worry about this one. We’re going to do our most best to help you and resolve this one for you. And the best thing I’m gonna suggest to you is to have a bit of patience regarding this one so we can make this one easy process for you to be able to continue using the service of magicjack. I’m really hoping for the understanding, consideration and specially the patience that you have. Very much appreciated. May I have your e-mail address please so that I can send you an e-mail regarding the updates of the process of resolving the issue. Again, we’re going to do our best resolve this for you so nothing to worry at all, all right? I will do my report right now and I will set my report to high priority and under the urgent concerns. Thank you so much for the understanding and being patient. Thanks again. benjamin: this has already been told to me two weeks now. I am under review by who what is this ghost department and what is there full contact information please, do i have the right to know this by law of the civil code and better business burreaus rules and business regulations as I am told. So I may contact them or is it top secret CTV news Toronto and Montreal CANADA and help me howard tv5 news usa will ask the same question after i contact them for help and after i press the better business bureau for damages incured over lies of waiting on a ghost review board supoose to send me a remedy email now well over two week I have recxord of requesting this 9 times so far. I am waiting for answers. Kevin: . benjamin: if you cannot provide this contact information I will move forward withought delay. Kevin: Totally understood, Benjamin. However, we’re not in capable of disclosing information regarding this one. benjamin: I will also wait till morning january 5th today is the fifth 2014 if I do not get a resolution email by jan 6th 2014 I will be contacting all of the above. benjamin: email@example.com benjamin: montreal device only. Kevin: I understand and respect the decision of yours. Kevin: Got it. Thank you very much. benjamin: second account where i tried with a second magic jack to attempt using a different account using canada first agent to get device working was a usa credit card and issuer firstname.lastname@example.org and email@example.com benjamin: its in your suposed report all of it. Kevin: Yes, included all of them. benjamin: 1 geting a montreal number device montreal firstname.lastname@example.org benjamin: do not touch my toronto device please 647 799-6246 or florida device 305 999-1506. benjamin: Only montreal devices I need fixed. Kevin: Yes, no worries. Kevin: We will not touch it. The review department will only review your account so you will not have to worry about that one. benjamin: ok I am using this tenth report as evidence thank you for your time benjamin: who is this review department benjamin: what isd there contact information benjamin: is it accessable benjamin: by client and customers Kevin: I’m not in capable of disclosing information regarding this one, Benjamin. Please do extend the patience of yours as we’re doing our best to get this one sorted out. Thank you. benjamin: thank you for your answer. benjamin: I will wait for remedy 24 hours more then take neccessary proceedures as I should. Kevin: It is my pleasure to serve you, Benjamin. benjamin: you have been a great employee thank you benjamin: It is the corporation i question Kevin: Thank you very much, sir. It’s very kind of you. benjamin: and owner Kevin: I understand. benjamin: your welcome Kevin: Very much appreciated, sir. benjamin: all conversation have been copied and pasted for my records thanks you benjamin: you most welcome. Kevin: Copy. Thank you very much. Kevin: Is there anything else I may help you with today? benjamin: yes montreal device I need number to be 514 400-40– Kevin: All right. benjamin: they can issue two of them since i am stuck woth two now benjamin: email@example.com benjamin: firstname.lastname@example.org benjamin: email@example.com benjamin: were all my devices are. benjamin: Kevin: Okay. E-mail addressed copied. benjamin: thanks thats all. Kevin: You’re most and always welcome. Appreciated being cooperative and being patient with me regarding the said concern. Kevin: Have a great and wonderful day ahead. Bye. Kevin: Thanks a lot! And have a great Holiday Season. benjamin: you to Kevin: Thank you, sir. benjamin: no rewatds needed just a raidse for you thanks benjamin: raised benjamin: raise benjamin: 🙂
Conrad: Please wait while I check that for you
benjamin: what should I do now
Conrad: still checking
Conrad: One moment please…
benjamin: its been three week im being help hostage
Conrad: I understand that
Conrad: One moment please…
benjamin: and no refund or tech review or remedy is being offered
benjamin: or contact being devulged
benjamin: I work with news casts
benjamin: If I take action today and blog it as well as media magic jack stock will go down as I am director of exit stragety annalyst for defaulted notes
benjamin: this is a defaulting stock note
Conrad: Thank you for waiting, as I have checked it here in our end, your MJ account is still under review Benjamin. The previous reps already forwarded a report with regards to this matter. As for now, Please refrain from purchasing anything from your MJ account since it can cause a delay on the review of your MJ account.
Conrad: Once the review has been completed, you will just be notified via email and that is also the time you will be able to make a purchase from your MJ account.Thank you
benjamin: and im director of operastion with much business loss due to bad business promiced by magic jack
benjamin: did you read email
benjamin: magic jack review board is a ghost
benjamin: non existant
benjamin: and with no contact information
Conrad: Please refrain from purchasing anything from your MJ account since it can cause a delay on the review of your MJ account..
Conrad: That is why the review has been delayed because of that
benjamin: the better business bureau of two countries is about to be contact include hosting company
Conrad: the last attempt made was last 12/29/2013 05:28:38
benjamin: I don’t think you read the note or information
benjamin: please send me to a top ten
benjamin: have you review
benjamin: there was no attempt and first attempt was 3 weeks ago
benjamin: there is 3 accounts and 2 floting magick jack out if five
benjamin: I will contact the news for help me howard in the next 30 minutes as message states above
benjamin: by law if there is a review board it must have a contact for emergency
benjamin: due to damages incurred at this point
Conrad: I can see an attempt to order for a Canadian number last 12/29/2013 Benjamin
benjamin: there should also be a refund policy as you promice in your site.
benjamin: that was the last one
benjamin: in account firstname.lastname@example.org
benjamin: there was another in brokerbenjasmin made in florida pompano usa
Conrad: Please wait while I check that for you
benjamin: and another new magick jack attempt done in account brokerbenjasmin12gmail.com done from my office in montreal
benjamin: that’s montreal, Toronto and florida offices my offices
benjamin: and you are forcing me to wait 3 weeks now for a review board that dosnt exist obviously or they are the most global negligent review board on the next why the hosting company of the website will be contacted.
benjamin: do you have an emmidiate solution yes or no.
Conrad: We are only allowed to send reports to them internally to them from our end here and the best thing I can do for you right now is to finish this report and take this issue to them personally and have this taken cared of..
benjamin: or I am taking action thrue my revierw board and attorney
benjamin: its already finished 11 times over
benjamin: 3 weeks now
benjamin: its been personaly taken care of by my copied emails by
Conrad: Please extend your patience. Rest assured this will be brough up to our Review Department.
benjamin: tech agent
Conrad: I cannot assure you with the time frame but the report has been processed with High Priority.
benjamin: I have all names 7 of them
benjamin: this list will also be provides thrue blogs and broadcast today
benjamin: do you have an emediate remedy
benjamin: or contact information of your ghost review board
Conrad: by the way, it might not take immediately but rest assured that a resolution will be sent and we will get back you via email
benjamin: this is illigal
benjamin: what department establishes refunds
benjamin: what depoartment establishes tech review and remedy
benjamin: why does it take 3 weeks and still no answer
benjamin: who is this review boar
benjamin: where is this review board
benjamin: why is review board not responded yet
benjamin: who what when and where
benjamin: how come review board is not doing its job if it exists
benjamin: why is it not emailing sameday or at all
benjamin: I send this email to help me howard news 5 by email now and see what he can do by law.
benjamin: im done waiting.
benjamin: thanks for no service.
benjamin: I am owed moneys
Conrad: I understand and respect your decision Benjamin
Conrad: Thank you so much for your cooperation and patience with me
benjamin: I know youy understanbd
Conrad: It was a pleasure to have assisted you.
Conrad: Have a great day ahead
Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat]]>